The resource setting of this course takes the workflow and tasks of cross-border e-commerce customer service specialists as a clue, and the types of resources cover both online and offline. The offline resources are based on the core course “Cross-border E-commerce Customer Service” of the Business English major of the International Business School of Zhejiang Finance Vocational College, taught by a team of front-line teachers of Zhejiang Finance Vocational College, with the loose-leaf textbook “Cross-border E-commerce Customer Service (Bilingual)” written by Associate Professor Zhang Min as the core teaching material resource, not limited to the textbook, which is open-ended to shape the all-around vision of the students, and to help the students familiarize themselves with the practical workflow of cross-border e-commerce customer service specialists and master the platform operation skills. It helps students familiarize themselves with the practical workflow of cross-border e-commerce customer service specialists and master platform operation skills. In addition, in order to make students' learning more convenient, the online resources of this course are also more abundant, and the resource services provided for students' comprehensive learning include teaching video playback, courseware documentation, case videos, etc. The course is designed to provide students with a comprehensive view of the workflow of cross-border e-commerce customer service specialists. From the visual, auditory and textual multi-directional presentation of online classroom resources, so that students can review the classroom knowledge through the online platform at any time after class, consolidate what they have learned in class, outside the classroom thinking and questions can also be timely through the Internet's convenient interactive features to get the attention of the lecturer and answer, to achieve the benefits of the online and offline complementary role.